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DNAcenter Support

FAQs & Troubleshooting
Appointment Scheduling
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FAQs

DDC DDC At-Home Testing DDC Legal Testing DDC Appointment Scheduling DDC Scheduling FAQs

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DDC

DDC At-Home Testing

My samples have arrived, but I haven't received a notification from DDC.
I didn't get my results notification.
Where can I ship my samples?
How can I track my samples?
How long will it take for my samples to arrive at the lab and begin testing?

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DDC Legal Testing

I missed my collection appt, need to (re)schedule my appt, or have another scheduling question.
I didn't get my results notification.
Why can't I log into my account?
Is this test covered by HSA/insurance?
What do my paternity results mean?

See All - 8

DDC Appointment Scheduling

DDC Scheduling FAQs

When will DDC reach out to me to schedule my collection appointments?
What if I missed the call from the scheduling team?
Can I change or cancel my appointment?
What if I need to schedule multiple people at different locations?
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