FAQs
Product Manual
How-To Video
Submit Ticket

Login

All FAQs

FAQs

Frequently Asked Questions Troubleshooting

Knowledge Base

Product Manuals How To Videos

Frequently Asked Questions

Where can I ship my samples?
How can I track my samples?
Why cant I log into my account?
Why was I asked to re-collect my samples?
Are there names on my results report?
Can I use this test for any legal purposes?

Troubleshooting

I am having trouble activating my HomePaternity kit.
I live in New York State.
I live outside the US.
My samples have arrived, but I havent received a notification from HomePaternity.
I didnt get my results notification.

No connection Real-time notifications may not work