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FAQs

EmpowerDX Ordering, Shipping, & Returns Sample Collection Results & Account

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How To Videos

EmpowerDX

Ordering, Shipping, & Returns

What is your refund/cancellation/replacement policy?
How do I cancel my order?
What's the status of my order?
What if something is missing from my kit?
Does my kit expire?

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Sample Collection

When should I activate my kit?
I'm having trouble getting enough blood, what should I do?
Will being hydrated help with collection?
Is it normal for my finger to be sore or bruised after sample collection?
I forgot to freeze the ice packs, where should I store my samples for now?

See All - 8

Results & Account

Why do my results say TNP?
Can I bring my results to my doctor?
How will my doctor know my empowerDX results are accurate?
I'm having trouble viewing or downloading my result. What should I do?
I'm having trouble logging into my account.

See All - 6

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