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Sample Collection

FAQs
Ordering, Shipping, & Returns Sample Collection Results & Account
Knowledge Base
  • When should I activate my kit?
  • I'm having trouble getting enough blood, what should I do?
  • Will being hydrated help with collection?
  • Is it normal for my finger to be sore or bruised after sample collection?
  • I forgot to freeze the ice packs, where should I store my samples for now?
  • I forgot to fast before collecting my sample. Can I still send my specimen in?
  • Do I need to stop taking supplements or medications before collection?
  • How do I activate a kit for my family member or child?
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