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HomeDNA Support

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HomeDNA (Lifestyle Test Purchases: Ancestry, Healthy Weight, Food & Pet Sensitivity, Skin Care)

FAQs

HomeDNA (Paternity Test Purchases) Troubleshooting FAQs HomeDNA (Lifestyle Test Purchases: Ancestry, Healthy Weight, Food & Pet Sensitivity, Skin Care) Troubleshooting FAQs

Knowledge Base

Product Instructions

Troubleshooting

I purchased the wrong test.
I am having trouble activating my kit.
I live outside the US.
My samples have arrived at the lab, but I havent received a notification from HomeDNA.
I didnt get my results notification.

FAQs

Which barcode should I use to register my kit?
Where can I ship my samples?
How can I track my samples?
Why cant I log into my account?
Why was I asked to re-collect my samples?

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