Warning: JavaScript is required for this website to function properly.

Please allow JavaScript from *.onsitesupport.io to load.

HomeDNA Support HomeDNA Support
  • FAQs and Troubleshooting
  • Product Instructions
  • Submit Ticket
Login

HomeDNA (Paternity Test Purchases)

FAQs
HomeDNA (Paternity Test Purchases) Troubleshooting FAQs HomeDNA (Lifestyle Test Purchases: Ancestry, Healthy Weight, Food & Pet Sensitivity, Skin Care) Troubleshooting FAQs
Knowledge Base
Product Instructions
Troubleshooting
  • I need to test a different biological relationship OR the father is not available for testing
  • I need to add more people to my test (like another child or father).
  • I am having trouble activating my kit.
  • I live outside the US.
  • My samples have arrived at the lab, but I havent received an email notification.
  • I didnt get my results notification.
  • I live in New York State and bought an at-home paternity test.
FAQs
  • Which barcode should I use to register my kit?
  • Where can I ship my samples?
  • How can I track my samples?
  • Why cant I log into my account?
  • Why was I asked to re-collect my samples?
  • How do I read and understand my paternity results report?
  • Are there names on my paternity results report?
  • Can I use this paternity test for any legal purposes?
No connection Real-time notifications may not work