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Troubleshooting

FAQs

Paternity Test Purchases Troubleshooting FAQs Lifestyle Test Purchases (Ancestry, Healthy Weight, Food & Pet Sensitivity, Skin Care) Troubleshooting FAQs

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I purchased the wrong test.
I am having trouble activating my kit.
I live outside the US.
My samples have arrived at the lab, but I havent received a notification from HomeDNA.
I didnt get my results notification.

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