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FAQs
HomeDNA (Paternity Test Purchases) Troubleshooting FAQs HomeDNA (Lifestyle Test Purchases: Ancestry, Healthy Weight, Food & Pet Sensitivity, Skin Care) Troubleshooting FAQs
Knowledge Base
Product Instructions

HomeDNA (Paternity Test Purchases)

Troubleshooting
  • I need to test a different biological relationship OR the father is not available for testing
  • I need to add more people to my test (like another child or father).
  • I am having trouble activating my kit.
  • I live outside the US.
  • My samples have arrived at the lab, but I havent received an email notification.
See All - 7
FAQs
  • Which barcode should I use to register my kit?
  • Where can I ship my samples?
  • How can I track my samples?
  • Why cant I log into my account?
  • Why was I asked to re-collect my samples?
See All - 8

HomeDNA (Lifestyle Test Purchases: Ancestry, Healthy Weight, Food & Pet Sensitivity, Skin Care)

Troubleshooting
  • I purchased the wrong test.
  • I am having trouble activating my kit.
  • I live outside the US.
  • My samples have arrived at the lab, but I havent received a notification from HomeDNA.
  • I didnt get my results notification.
FAQs
  • Which barcode should I use to register my kit?
  • Where can I ship my samples?
  • How can I track my samples?
  • Why cant I log into my account?
  • Why was I asked to re-collect my samples?
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