Warning: JavaScript is required for this website to function properly.

Please allow JavaScript from *.onsitesupport.io to load.

HOMEDNA Support

FAQs and Troubleshooting
Product Instructions
Submit Ticket

Login

FAQs

FAQs

Paternity Test Purchases Troubleshooting FAQs Lifestyle Test Purchases (Ancestry, Healthy Weight, Food & Pet Sensitivity, Skin Care) Troubleshooting FAQs

Knowledge Base

Product Instructions

Which barcode should I use to register my kit?
Where can I ship my samples?
How can I track my samples?
Why cant I log into my account?
Why was I asked to re-collect my samples?

No connection Real-time notifications may not work